Here I answer the practical questions about collecting my prints.
I care about clarity and simplicity, so that the entire process runs smoothly, without friction or surprises.
Quality
What defines the quality of a Limited Edition Print?
Each Limited Edition Print is personally reviewed and approved by me before it is released.
Only prints that fully meet my standards in terms of image fidelity, tonal balance, and overall coherence are signed and made available.
Black and white prints are genuine gelatin silver prints, while color prints are genuine chromogenic prints. All prints are produced by my trusted laboratory, following the highest professional quality standards.
Will my photographs look exactly as they do online?
Slight variations may occur.
Screens are calibrated differently and emit light, which affects the perceived brightness, contrast, and color of an image.
The print reflects light rather than emitting it, and should be considered the reference version of the photograph.
Security & Payments
Is this website secure?
Yes.
My website is protected by an SSL certificate that encrypts all data input, ensuring a secure connection.
A robust firewall is also in place for additional protection.
How are my credit card details handled?
Payments are processed securely through PayPal.
I never have access to your credit card details, and no card information is stored on my servers.
Shipping & Handling
When are Limited Edition Prints shipped?
If the print is already available in my archive, shipment is arranged promptly.
If not, please allow two to three weeks for processing and delivery.
Do I have to pay customs fees?
Limited Edition Prints are shipped from Italy. Orders shipped outside the European Union may be subject to import duties, taxes, or customs fees, depending on the destination country. Any additional charges are the responsibility of the buyer.
What if my order arrives damaged?
All prints are packed with great care to ensure safe delivery.
If your order arrives damaged, please keep the original packaging and contact me at contact@marcotenaglia.com within seven days of delivery, including clear photographs of the damage.
What if my package is lost?
If you believe your package may be lost, first check the tracking information provided by email.
If the issue is not resolved, email me at contact@marcotenaglia.com and I will look into it.
For any further questions, you can email me at contact@marcotenaglia.com
