Here you’ll find answers to frequently asked questions about Marco Tenaglia’s works. From the quality and authenticity of the works to secure payments and international shipping, everything is outlined to ensure complete confidence in your acquisition.
Quality
What distinguishes Fine Art Posters from Limited Edition Prints?
Fine Art Posters are giclée prints on premium photo lustre paper. They are open editions, unsigned and unnumbered, conceived as works of exceptional, gallery-like quality.
Limited Edition Prints reach a different status: black and white editions are genuine gelatin silver prints on baryta paper, while color editions are genuine chromogenic prints. Each print is personally inspected by Marco Tenaglia, then hand-signed, titled, numbered, and stamped on the verso to certify authenticity. Their quality is superb, museum-like.
Will my photographs look exactly as they do online?
Slight variations may occur. Screens are calibrated differently and emit light, which affects the perceived brightness and color of an image.
Security & Payments
Is this website secure?
Yes. The website is protected by an SSL certificate that encrypts all data input, ensuring a secure connection. A robust firewall is also in place for additional protection.
How are my credit card details handled?
All transactions are processed through PayPal, an industry leader in secure payment processing. Your credit card details are never stored on our servers.
Shipping & Handling
How are Limited Edition Prints shipped?
If the print is already in the archive, shipment is arranged promptly. If not, allow two to three weeks: the print is produced in the laboratory, inspected, signed, and stamped by Marco Tenaglia before being packed and shipped directly from his studio in Italy.
How are Fine Art Posters shipped?
Posters are produced and shipped from facilities in Australia, Canada, the European Union, the United Kingdom, and the United States. Production usually takes two to three business days.
Do I have to pay customs fees?
Limited Edition Prints ship from Italy and may be subject to import duties outside the European Union.
Fine Art Posters ship locally from facilities in AU, CA, EU, UK, and US, so no import fees apply in these regions.
What if my order arrives damaged?
Prints and posters are packed with the utmost care to ensure safe delivery. If damage occurs, retain the original packaging and contact us at collectible@marcotenaglia.com within seven days, including photographs of the damage.
What if my package is lost?
If you suspect your package is lost, first check the tracking number provided by email. Then contact us at collectible@marcotenaglia.com.
For any additional queries, don’t hesitate to reach out to us at collectible@marcotenaglia.com
